Improving engagement, motivation and retention
with the 5 Cs of Post Pandemic Management
As businesses emerge from the pandemic motivation, engagement and retention are becoming a major concern. Many people have begun to think deeply about what is important to them, and research is showing that 25% of workers are considering changing jobs. This is being referred to as the Great Resignation or Great Prioritisation.
The direct costs of replacing people are very high and there are also many hidden costs like loss of management time, additional pressure on people and loss of morale. While there are many factors at play, the common denominator is managers’ behaviour, because it is said that people join an organisation but leave a manager. Many managers are unaware of the importance of having meaningful conversations with their people, to tap into their personal motivations and make sure they are engaged and fulfilled in their work.
Using the latest thinking from neuroscience and psychology, our programme empowers managers to have meaningful and purposeful conversations with their people.
By developing their understanding of how human brains function they will become more compassionate and confident when exploring what people really want from their jobs. By understanding the impact the pandemic has had on the brains of their people they will be able to improve rapport and make a significant positive difference to engagement, motivation and retention within their teams.
5 Cs of Post-Pandemic Management
This innovative programme highlights the importance of the relationship between manager and team member and how motivation, engagement and retention can be improved with the 5 Cs of Post-Pandemic Management:
- Compassionate leadership – providing active empathy
- Collaboration – developing an equity mindset
- Curiosity – asking powerful questions
- Coaching mindset – creating supportive accountability
- Communication – providing respectful candour.
This programme provides practical tools managers can use right away, including a structured approach for having powerful conversations with their people, to unlock their motivation and engagement.
Exploring tensions and paradoxes
The programme explores four key paradoxical tensions that exist when engaging team members. A behavioural paradox has two opposing or contradictory traits that are in fact complimentary, and synergistic. The workshop explores the four key paradoxes that need to be balanced for managers to be highly effective at motivating, engaging and retaining their people. Once they are equipped with these unique insights, participants can explore and discuss the mindsets, habits and behaviours they need to adjust in order to become even more effective.
Each participant gets a personalised behaviour analytics report with insightful data that identifies strengths and areas to improve.
Highly personalised and insightful
All participants complete a Harrison Work Preferences Questionnaire prior to attending, which takes around 20 minutes. They will each receive their own Engagement & Retention Mindset report specifying the essential and desirable traits for effective performance, as well the traits that can undermine performance, including those which appear under stress.
All managers will then have self-service access to personalised independent learning modules to address any paradoxical imbalances. The personalised approach is highly effective in motivating managers to shift their mindsets, habits and behaviours and yet it is very cost effective because it can be delivered for cohorts of up to 20 participants.
The programme is delivered through the T4P Academy, our online learning management platform. Our blended learning approach incorporates a variety of learning resources and activities, including self-service resources, live interactive modules and a downloadable workbook. This addresses different learning styles and supports hybrid working arrangements.
Live modules can be delivered with a choice of delivery format:
- Onsite 1 full day + 1 half-day
- Online 4 x 2.5 hours.
The Learning Objectives of the programme include:
- Understanding the 5Cs of post-pandemic management and why they are critical to motivation, engagement and retention.
- Exploring behavioural preferences using the four paradoxes that need to be mastered to enhance engagement and retention.
- Using the 8 categories of engagement and employee expectations to structure powerful conversations
- Using active listening and questioning techniques to explore engagement factors and fulfilment levels.
Small improvements, big rewards
At Talent 4 Performance we value creating clarity, inspiring people and driving performance. We believe that improved performance is the acid test of any learning interventions, so we are committed to delivering a return on investment from our programmes.
‘The Great Resignation’ is clearly a critical business issue having the potential to significantly increase the costs associated with employee turnover. A very small improvement in employee retention can pay massive dividends. When people stay longer in your organisation and grow with it you can save tens of thousands of pounds.
What our clients say
Helen Sanson, Director at Tower Hamlets Education Business Partnership
We all really enjoyed Alli’s sessions and always come away feeling uplifted, positive and purposeful. We all got to understand ourselves a bit better as well as our team members. I can thoroughly recommend Alli for her engaging workshops and superb after care. As the Director of an organisation it is really important to me that my staff are fully engaged, happy and motivated. Alli plays a large part in making that a reality.
Scott Young, Executive Director – Business Development, Trident Building consultancy
Thanks for the sessions, I enjoy the ‘warmth’ of your candour! As well as how you always enthuse positivity, vitality and effervescence! I very much value and appreciate what you do for us at Trident, David. I am sure also, that my colleagues (going through this exercise) will equally feel the same. I feel confident that a ‘measure’ of this engagement process, will result both in ‘growth’ for us as a business fiscally (indirectly through staff retention, but also client satisfaction, productivity and efficiency), as well as our senior personnel, which will also permeate down through to other work colleagues. I’d happily promote and recommend Talent 4 Performance to others we know well.
Gavin Smith Finance Director - Distributors and Geographic Expansion at Vertex Pharmaceuticals
Alli Gibbons and David Klaasen from Talent 4 Performance provided a fast-paced, high energy session, making it relevant and engaging for everyone. Both facilitators had a relaxed approach, with a good level of interplay between the two of them. The global finance team were able to work through some useful theory and ideas, but in a practical way that encouraged lots of interaction. Our people got to know each other better, had fun, and went away with a sense of positivity and some practical steps they could take.
Jayne Morgan, Director of Quality and Standards, London South East Colleges.
I just want to say a big thank you for today – for your energy, passion and your expertise. I feel really positive that we have made a good start in engaging staff and you started to shift some mind-sets today. I look forward to continuing this work with you.
MBA MCMI MIC
Alli Gibbons and David Klaasen are skilled practitioners in facilitating Behaviour Change. They have over 50 years’ combined experience working with leaders and managers to improve personal and business performance. They share the latest thinking from the cutting edge of Applied Neuroscience in a way that is engaging and easy to understand. They are both qualified mental health first aiders and are passionate about creating sustainable businesses that enjoy long term success, because they invest in nurturing the skills, knowledge and energy of their people.